Head of Facilities

Forever HR is seeking a highly experienced and strategic Head of Facilities to lead and optimise our operational environment in Abuja, Nigeria. This pivotal role is responsible for ensuring our facilities are safe, efficient, and conducive to productivity, reflecting our commitment to excellence and our people.

About the Company

Forever HR is a dynamic and forward-thinking human resources firm dedicated to providing exceptional HR solutions and fostering professional growth. Based in Abuja, Nigeria, we partner with organisations to enhance their human capital, streamline processes, and cultivate thriving workplaces. Our commitment to innovation, integrity, and client success drives everything we do, ensuring we deliver unparalleled service and support to our diverse clientele. We believe that a well-managed and inspiring physical environment is fundamental to achieving our mission and supporting our valued team members.

Role Overview

The Head of Facilities will be responsible for the strategic planning, operational management, and continuous improvement of all Forever HR facilities. This leadership position requires a proactive individual who can ensure the seamless functioning of our physical infrastructure, uphold the highest standards of health and safety, and contribute to a productive and sustainable work environment. The successful candidate will lead a dedicated facilities team, manage vendor relationships, oversee budgets, and implement best practices in facilities management. This role reports directly to senior leadership, playing a critical part in shaping the physical landscape of our organisation.

Key Responsibilities

• Develop and implement a comprehensive facilities management strategy aligned with the company's long-term goals and operational needs.
• Oversee all aspects of building maintenance, including preventative, corrective, and reactive maintenance for electrical, plumbing, HVAC, and structural systems.
• Manage the facilities budget, ensuring cost-effective operations, accurate forecasting, and responsible allocation of resources.
• Lead, mentor, and develop the facilities team, fostering a culture of high performance, safety, and continuous improvement.
• Negotiate and manage contracts with external vendors, suppliers, and service providers, ensuring quality service delivery and value for money.
• Ensure strict compliance with all relevant health, safety, and environmental regulations, implementing robust policies and procedures to safeguard staff and assets.
• Plan and manage office space utilisation, reconfigurations, renovations, and moves to optimise efficiency and accommodate business growth.
• Implement and oversee security protocols and systems to ensure the safety and protection of personnel, property, and sensitive information.
• Drive sustainability initiatives, including energy efficiency programmes, waste management, and the adoption of environmentally friendly practices.
• Manage all facilities-related projects from conception to completion, ensuring they are delivered on time, within budget, and to the required specifications.
• Establish and maintain an effective asset management system for all company property and equipment.
• Develop and implement emergency preparedness and business continuity plans to ensure minimal disruption in unforeseen circumstances.

Day-to-Day Activities

The Head of Facilities will engage in a dynamic range of activities daily, including conducting regular inspections of all facilities to identify potential issues and ensure operational excellence. They will lead morning briefings with the facilities team, assigning tasks, reviewing progress, and addressing immediate concerns. A significant portion of the day will involve reviewing and approving work orders, scheduling maintenance, and coordinating with technicians and external contractors. The Head of Facilities will actively monitor the facilities budget, track expenses, and approve invoices, ensuring financial prudence. They will hold meetings with vendors to discuss service level agreements, performance, and contract renewals, while also engaging with internal stakeholders to understand their facilities needs and provide solutions. Responding promptly to urgent operational issues, such as equipment breakdowns or safety incidents, will be a critical part of the role. Furthermore, the Head of Facilities will dedicate time to developing and refining facilities policies and procedures, preparing comprehensive reports on facilities performance, and continuously seeking opportunities for process improvement and innovation.

Required Qualifications and Experience

A Bachelor's degree in Facilities Management, Engineering, Business Administration, Project Management, or a closely related field from a recognised institution. A Master's degree or relevant professional certifications (e.g., IFMA, BIFM, PMP) are highly desirable.

A minimum of 10 years of progressive experience in facilities management, with at least 5 years in a senior leadership or Head of Facilities role, preferably within a corporate or professional services environment.

Demonstrable experience in managing complex facilities operations, including strategic planning, budget management, and team leadership.

Proven track record of successful project management for facilities-related initiatives, such as renovations, office fit-outs, or system upgrades.

Comprehensive understanding of Nigerian health, safety, and environmental regulations and building codes.

Completion of the National Youth Service Corps (NYSC) programme is mandatory, with a valid discharge or exemption certificate.

Skills and Competencies

Technical Skills

• Proficiency in facilities management software (CAFM/CMMS) and project management tools.
• Strong understanding of building systems, including HVAC, electrical, plumbing, and fire safety systems.
• Expertise in budget development, financial forecasting, and cost control within a facilities context.
• Advanced contract negotiation and vendor management capabilities.
• Solid knowledge of health, safety, and environmental regulations and best practices.
• Competence in space planning, design principles, and asset lifecycle management.

Behavioural Competencies

Exceptional leadership and team management skills, with the ability to motivate, develop, and empower a diverse team.

Outstanding written and verbal communication skills, capable of engaging effectively with all levels of staff, stakeholders, and external partners.

Strategic thinking and problem-solving abilities, with a proactive approach to identifying and resolving complex operational challenges.

Strong decision-making skills, coupled with a pragmatic and results-oriented mindset.

High level of integrity, professionalism, and attention to detail.

Adaptability and resilience, with the capacity to manage multiple priorities and thrive in a fast-paced environment.

Excellent stakeholder management skills, with the ability to build and maintain strong relationships.

Nice to have

• Experience implementing sustainable facilities practices and green building initiatives.
• Certification in specific health and safety management systems (e.g., NEBOSH, IOSH).
• Previous experience managing facilities for a multi-site organisation.
• Familiarity with smart building technologies and their application in facilities management.

What Success Looks Like

First 30 Days

Successfully onboarded, gaining a comprehensive understanding of Forever HR's current facilities operations, existing contracts, and key stakeholders.

Conducted initial assessments of all facilities, identifying immediate priorities and potential areas for improvement.

Established strong working relationships with the facilities team and key internal departments.

First 60 Days

Developed and presented an initial strategic overview for facilities improvements, outlining short-term goals and actionable plans.

Implemented at least one measurable improvement in a critical facilities process or system, demonstrating immediate impact.

Initiated a review of key vendor contracts, identifying opportunities for optimisation or negotiation.

First 90 Days

Finalised and commenced implementation of a comprehensive facilities management strategy, including a detailed budget and project timelines.

Demonstrated measurable improvements in key performance indicators such as response times, occupant satisfaction, or cost efficiency.

Successfully led a significant facilities project or initiative, showcasing effective project management and leadership.

Key Performance Indicators

Facilities Uptime and Reliability: Percentage of operational time for critical building systems (e.g., HVAC, power).

Budget Adherence: Variance between actual expenditure and approved facilities budget.

Occupant Satisfaction: Results from internal surveys on facility comfort, cleanliness, and service responsiveness.

Health and Safety Compliance: Number of safety incidents, audit scores, and compliance with regulations.

Maintenance Response and Resolution Times: Average time taken to respond to and resolve maintenance requests.

Energy Consumption and Sustainability Metrics: Reduction in energy usage, waste, or carbon footprint.

Vendor Performance: Quality of service delivery and adherence to SLAs by external contractors.

Asset Lifecycle Management: Effectiveness of asset tracking, maintenance, and replacement planning.

Work Arrangement

This is a full-time position based in our office in Abuja, Nigeria. The role requires regular on-site presence to effectively manage facilities operations and lead the team.

Remuneration and Benefits

Forever HR offers a competitive remuneration package that will be discussed in detail with shortlisted candidates during the interview process. In addition to salary, the successful candidate will be eligible for a comprehensive benefits package designed to support their well-being and professional growth.

How to Apply

Interested candidates who meet the specified requirements are invited to submit their comprehensive CV and a compelling cover letter outlining their suitability for this role. Please ensure your application clearly demonstrates your experience in facilities leadership, strategic planning, and operational management. Applications should be sent to [Insert Application Email/Portal Link Here] with the subject line "Head of Facilities - Abuja". Only shortlisted candidates will be contacted for an interview.

Equal Opportunity Statement

Forever HR is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all qualified individuals, irrespective of background, gender, age, disability, ethnicity, religion, or any other characteristic. Our hiring decisions are based solely on qualifications, merit, and business needs.